• Risk Management/Compliance
• Within authority, perform deposit operations-related activities within the department. Review and process deposits. Approve checks for cashing. Process deposit fee reversals.
• Maintain up-to-date knowledge of account activity by reviewing various reports and systems. Identify potential problems and take appropriate action necessary to avoid financial loss to the Bank.
• Facilitate new deposit account and small business consumer lending requests by providing disclosures, gathering documents and initiates ongoing communication with the client.
• Complete KYCs for new clients/entities/loans .
• Follow up with client for missing documentation on DARS report.
• Respond timely and accurately to inquiries from the Bank’s Financial Intelligence Unit (KYC/AML) and/or other Support Unit’s regarding client transactions and account activity.
• Comply with all Bank policies and procedures and ensure adherence to the Bank’s regulatory requirements.
• Client Services
• Act as primary liaison between the client and all areas of the bank. Perform follow up with all client requests to ensure completion and satisfaction.
• Resolve client inquiries and complaints and take appropriate action to prevent future problems. Contact clients regarding overdrafts (or other related problems) and perform follow-up necessary to resolve situation. Determine appropriate method of approach.
• Cross Sell
• Analyze client needs in order to cross-sell a wide variety of Bank services. Introduce clients to appropriate area within the Bank such as Wealth Management, International, Treasury Management, or to a Private Banker. Maintain complete knowledge of all bank products and services.
• Participate in cross sell activities independently or with the Private Banker, as appropriate. Channel referrals/warm leads from existing clients to the Private Banker or Private Banker Manager.

Must-Have*

• H.S. Diploma
• Minimum 7 years of experience in client service, banking operations or Private Banking relationship management support required.
• Minimum 5 years of experience in a banking or financial services environment required
• Minimum 5 years of experience with bank products and services (e.g. deposits, cash management, international, etc.) required.

Skills and Knowledge

• Bachelor's Degree preferred.
• Strong risk management and operations knowledge.
• Strong interpersonal, verbal and written communication skills in order to effectively interact with clients and bank colleagues at all levels.
• Solid knowledge of all phases of operations (e.g., installment loans, new accounts, loan payments, statement handling, wires).
• Excellent analytical skills.
• Strong Microsoft Office Suite skills (e.g., Word, Excel, Outlook).
• Achieve digital mastery; demonstrates capabilities to adapt learn, and utilize evolving automation and technology to perform the job